FAQ – Cricket Store

Q: Are returns or refunds allowed?
A: All sales are final. Refunds are not eligible unless the product has a verified manufacturing defect.

Q: What qualifies as a manufacturing defect?
A: Any damage or fault present at the time of delivery that affects the product’s performance or usability. Normal wear and tear or misuse is not considered a defect.

Q: How do I place an order?
A: Add all the items you want to purchase to the cart. When you click on Checkout, you will be redirected to WhatsApp.

Q: What should I do after clicking Checkout?
A: Please take a screenshot of your cart or checkout page and share it with us on WhatsApp to confirm your order.

Q: Why is WhatsApp used for checkout?
A: WhatsApp helps us personally verify orders, confirm product availability, and assist you quickly with any questions before payment.

Q: How do I make the payment?
A: Payment details will be shared with you on WhatsApp after we confirm your order.

Q: Do you offer cash on delivery (COD)?
A: Currently, Cash on Delivery is available.

Q: How long does delivery take?
A: Delivery usually takes 3–7 business days, depending on your location and product availability.

Q: Do you ship to all locations?
A: We ship to most locations. Delivery availability will be confirmed during order confirmation on WhatsApp.

Q: Can I cancel or modify my order after confirmation?
A: Once the order is confirmed on WhatsApp, it cannot be canceled or modified.

Q: What if I receive a damaged product?
A: Please contact us on WhatsApp within 24 hours of delivery with clear photos or videos of the issue. If it is confirmed as a manufacturing defect, we will assist you with a replacement or refund.

Q: Are the products original and authentic?
A: Yes, all products sold in our store are 100% genuine and quality-checked before dispatch.

Q: How can I contact support?
A: You can contact us directly via WhatsApp for any order-related queries or support.